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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Chapter 8 Knowledge Check

Chapter 8 Knowledge Check

Q Question 1 1 / 1 pts 1) When conducting research for the workplace, what is the goal of the research? A) To prepare bids for clients and customers B) To find, organize, and analyze information to solve a problem or answer a question C) To gain new business D) To aid in the implementation of complex processes that affect one's ability to do the job E) To provide subjective information to leadership regarding departmental activities Question 2 1 / 1 pts 2) What is the first step in preparing to research a topic or issue? A) Analyze the research question and topic. B) Identify background research questions. C) Identify audience concerns and needs. D) Establish the scope of the research. E) Define research activities. Question 3 1 / 1 pts 3. Addressing which of the following questions will impact your credibility in the organization in a meaningful way? A) What questions will your audience expect you to answer when you present the research? B) What does the audience already know? What do they need to know? C) Who is the primary audience? D) Who else may be affected by this problem or decision? E) What sources will your audience expect you to consult? Question 4 1 / 1 pts 4. Which research source is least credible and may affect how others in the organization view your level of professionalism? A) Websites published by professional associations in the industry B) Google C) Newspapers D) Research published in academic journals E) Books by reputable authors Question 5 1 / 1 pts 5. Which of the following will help you track progress over time and help to ensure all deadlines are met? A) An audience analysis B) A work plan C) An outline D) Predetermined research activities E) Identification of audience needs

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1.B) To find, organize, and analyze information to solve a problem or answer a question Answer: B Explanation: Workplace research typically starts with a specific question or problem. The goal of the research is to find, organize, and analyze information that will help answer the question or solve the problem. 2.A) Analyze the research question and topic. Answer: A Explanation: Be sure you have a good understanding of your major research question or problem as well as the assumptions it is based upon. You may need to broaden the question to find the information you need.